Why Good Customer Service Skills Matter [INFOGRAPHIC]

customer service

customer service Do your employees have good customer service skills? I hope so. Customer service is the key to achieving success in business. It doesn’t matter whether you’re a solopreneuer or the CEO of a Fortune 500 company. Your customers will only remain loyal to your brand if you treat them well. Sure, low prices may get people in the door. But you won’t be able to keep those customers if you mistreat them or ignore them.

Payroll processing company PrimePay has illustrated just how important customer service is to business in a new infographic. Some of the key points that are worth noting include:

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Did You Realize that You’re a Brand?

personal branding

personal brandingBy Barb Wade (Reprinted with permission)

As a consultant, expert, coach, or thought leader, your brand is YOU.

These days so-called “personal branding” is the game-changer that means the difference between being a champion or an also-ran.

Why is it so important?

Long before the Internet and Facebook, and even television, the vast majority of businesses were local and very personal.

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8 Business Books to Add to Your Holiday Gift List

holiday gift ideasStill looking for that last-minute holiday gift? Here are some of my favorite business books that would make a worthy present for your favorite small business owner or entrepreneur. The selections offer marketing advice, and tips on how to grow your business, make it profitable, and become financially successful.

I’ve read each one of these books, and can attest to their value. If you have any other suggestions, please add them in the comments below! Happy Holidays!

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Why Writing Skills Matter for Business Success [INFOGRAPHIC]

writing skills
Do you have good writing skills? If so, you could have a leg up on the competition in your industry. Having good command of grammar, punctuation and spelling is more important than ever when it comes to content marketing. Let’s face it. It’s a safe bet that your prospects aren’t going to buy from a company that distributes poor quality blog articles, white papers and ebooks.

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