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Why Good Customer Service Skills Matter [INFOGRAPHIC]

customer service Do your employees have good customer service skills? I hope so. Customer service is the key to achieving success in business. It doesn’t matter whether you’re a solopreneuer or the CEO of a Fortune 500 company. Your customers will only remain loyal to your brand if you treat them well. Sure, low prices may get people in the door. But you won’t be able to keep those customers if you mistreat them or ignore them.

Payroll processing company PrimePay has illustrated just how important customer service is to business in a new infographic. Some of the key points that are worth noting include:

      • Poor customer service costs U.S. brands about $40 billion a year
      • 70 percent of companies ignore customer service complaints on Twitter
      • Shoppers who see a brand respond to a negative review are 186 percent more likely to buy

    View the full infographic here:

    customer service skills

    Get more customer service tips, and strategies on how to sustain and compete in a tough industry from entrepreneur Tina Holden during my upcoming Shortcut to Success Telesummit, taking place May 5-15, 2015.

    During this free event, 10 women entpreneurs will share their expert secrets to help you grow your business in record time. Register for the telesummit here:

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About the Author
Known as The Insightful Copywriter, Gloria Grace Rand is also an inspirational speaker, author and host of the Live. Love. Engage. podcast. Prior to launching her SEO Copywriting business in 2009, Gloria spent nearly two decades in television, most notably as writer and producer for the award-winning PBS financial news program, “Nightly Business Report.”

Gloria turned to writing as a way to communicate, since growing up with an alcoholic father and abusive mother taught her that it was safer to be seen and not heard. But not speaking her truth caused Gloria problems such as overeating, control issues, and an inability to fully trust people. After investing in coaching & personal development programs, and studying spiritual books like “A Course in Miracles,” Gloria healed her emotional wounds. Today, she helps entrepreneurs develop clarity, confidence and connection to the truth of who you are, so you can create a business that has more impact, influence and income!

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