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Why Good Customer Service Skills Matter [INFOGRAPHIC]

customer service Do your employees have good customer service skills? I hope so. Customer service is the key to achieving success in business. It doesn’t matter whether you’re a solopreneuer or the CEO of a Fortune 500 company. Your customers will only remain loyal to your brand if you treat them well. Sure, low prices may get people in the door. But you won’t be able to keep those customers if you mistreat them or ignore them.

Payroll processing company PrimePay has illustrated just how important customer service is to business in a new infographic. Some of the key points that are worth noting include:

      • Poor customer service costs U.S. brands about $40 billion a year
      • 70 percent of companies ignore customer service complaints on Twitter
      • Shoppers who see a brand respond to a negative review are 186 percent more likely to buy

    View the full infographic here:

    customer service skills

    Get more customer service tips, and strategies on how to sustain and compete in a tough industry from entrepreneur Tina Holden during my upcoming Shortcut to Success Telesummit, taking place May 5-15, 2015.

    During this free event, 10 women entpreneurs will share their expert secrets to help you grow your business in record time. Register for the telesummit here:

About the Author
Gloria Grace Rand is an award-winning SEO blogger, former writer/producer for the PBS-TV news program, “Nightly Business Report,” and the owner of Web to Wealth Marketing. As an internationally known leading expert in internet marketing, Gloria develops innovative workshops and masterminds that help creative professionals and service providers improve their online visibility and profitability. She is also a Contributing Author of three best-selling books, “Unscripted: How Entrepreneurs Leap and Find Success,” “Conceived to Lead,” and “Connect: 100+ Mind-Blowing Strategies to Use Social Media and Drive Business Growth.”

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