Do you know where to find the fan posts on your company’s Facebook page? The Timeline format has some great features, such as the ability to add past events. But it has also mucked things up a bit when it comes to seeing fan posts. In the old days, you could see them readily on your wall. The good news is, those posts are still on your wall, but you may miss them if you don’t know where to look.
That’s the problem one of my clients had when she recently launched her new Facebook page. She had gotten notifications from Facebook that someone had posted on her page, but she couldn’t see the post. She assumed it would be on the left-hand side of the timeline, mixed in right along with her posts. But they weren’t there.
Posts by others (fans and non-fans) are displayed in the right column, typically directly underneath the pictures of your friends who like your page as seen below:
You can also view “Posts by others” by clicking the upside down triangle in the grayed out box directly below the cover photo. The default view is “Highlights” – which is everything that Facebook thinks is relevant. You can change that view to “Posts by Others” to display all the posts in your timeline. You can also view “Posts by Page” and “Friend Activity” as well.
If you have questions about your Facebook business page, comment below, or post them on my Facebook page wall if you want others to see them. You can also send me a private message on my page: facebook.com/gloriarandcopywriter.