Do you have a gag order in your company’s terms of service that prevents customers from posting negative reviews online? I hope not! I recently heard about this practice and I think it’s a terrible way to treat your customers. Negative reviews are a part of business and you have to learn how to deal with them.
In today’s podcast, I talk more about gag orders and why they may be soon outlawed in the United States. And what you should be doing to encourage positive reviews for your company instead.
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Further reading and resources relevant to this episode:
Why Good Customer Service Skills Matter
Why Customers Post Product Reviews on Social Media Sites
How to Reply to Public Facebook Comments Privately
About the Author
Known as The Insightful Copywriter, Gloria Grace Rand is also an inspirational speaker, author and host of the Live. Love. Engage. podcast. Prior to launching her SEO Copywriting business in 2009, Gloria spent nearly two decades in television, most notably as writer and producer for the award-winning PBS financial news program, “Nightly Business Report.”
Gloria turned to writing as a way to communicate, since growing up with an alcoholic father and abusive mother taught her that it was safer to be seen and not heard. But not speaking her truth caused Gloria problems such as overeating, control issues, and an inability to fully trust people. After investing in coaching & personal development programs, and studying spiritual books like “A Course in Miracles,” Gloria healed her emotional wounds. Today, she helps entrepreneurs develop clarity, confidence and connection to the truth of who you are, so you can create a business that has more impact, influence and income!
