Do you have a gag order in your company’s terms of service that prevents customers from posting negative reviews online? I hope not! I recently heard about this practice and I think it’s a terrible way to treat your customers. Negative reviews are a part of business and you have to learn how to deal with them.
In today’s podcast, I talk more about gag orders and why they may be soon outlawed in the United States. And what you should be doing to encourage positive reviews for your company instead.
I livestreamed today’s episode on Periscope, so you can watch it below, listen to it above, or on iTunes or Stitcher (where I’d LOVE to get your reviews when you have a moment.) Make sure you scroll down below the video to see some added articles and resources I’ve included on the topic of customer service that you can check out as well.
Further reading and resources relevant to this episode: