Do you have a gag order in your company’s terms of service that prevents customers from posting negative reviews online? I hope not! I recently heard about this practice and I think it’s a terrible way to treat your customers. Negative reviews are a part of business and you have to learn how to deal with them.
In today’s podcast, I talk more about gag orders and why they may be soon outlawed in the United States. And what you should be doing to encourage positive reviews for your company instead.
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Further reading and resources relevant to this episode:
Why Good Customer Service Skills Matter
Why Customers Post Product Reviews on Social Media Sites
How to Reply to Public Facebook Comments Privately
About the Author
An online marketer, SEO copywriter, and speaker for 15+ years, Gloria Grace Rand has helped over 150 companies including AAA and Scholastic Book Fairs attract and convert leads into sales.
Losing her older sister to cancer propelled Gloria on a journey of spiritual awakening that resulted in the publication of her international best-selling book, "Live. Love. Engage. – How to Stop Doubting Yourself and Start Being Yourself."
Known as “The Light Messenger” for her ability to intuitively transmit healing messages of love and light, Gloria combines a unique blend of energy healing techniques, intuition, and marketing expertise to create transformational results for her clients.
