If your customers are on social media, your business better be there too. Customer service can be handled effectively through networks like Twitter and Facebook. And companies that ignore these channels, do so at their peril.
Case in point. I recently tried to buy tickets online to see Book of Mormon. The theater’s website wouldn’t let me finish the transaction. It was especially frustrating because I only had a limited amount of time to complete the purchase before the website released my seats to be purchased by someone else. Read more…
Podcast: Play in new window | Download
Subscribe: iTunes | Android | | More
Do you have a gag order in your company’s terms of service that prevents customers from posting negative reviews online? I hope not! I recently heard about this practice and I think it’s a terrible way to treat your customers. Negative reviews are a part of business and you have to learn how to deal with them.
In today’s podcast, I talk more about gag orders and why they may be soon outlawed in the United States. And what you should be doing to encourage positive reviews for your company instead.
I livestreamed today’s episode on Periscope, so you can watch it below, listen to it above, or on iTunes or Stitcher (where I’d LOVE to get your reviews when you have a moment.) Make sure you scroll down below the video to see some added articles and resources I’ve included on the topic of customer service that you can check out as well.
Further reading and resources relevant to this episode:
Why Good Customer Service Skills Matter
Why Customers Post Product Reviews on Social Media Sites
How to Reply to Public Facebook Comments Privately
By Martin Baird
A number of these 75 customer service quotes highlight that customer service in the age of the internet is more important than ever. With people being only a click away from a competitor, customer service is more important than ever.
Businesses that want to grow over time need to focus on creating an amazing customer experience. This means that they need to provide customers a great customer service experience. Read more…
Does your business use social media for customer service? If not, you’re doing your company and your customers a disservice. Recently, I had issues with my cable company that also provided internet service. When I had trouble resolving my issue, I tweeted them. Thankfully, they were responsive. But there are plenty of other companies who wind up with a corporate “black eye” because they don’t respond to customer complaints in a timely fashion. Social media is an efficient way to do that. Read more…